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domain DNS namecheap settings are misconfigured

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domain DNS namecheap settings are misconfigured

مُساهمة من طرف Admin في الأربعاء فبراير 08, 2017 8:25 pm

Hello,  Recently, you contacted our Live Chat support regarding an issue with performance of jbookoilin.info . Feel free to use chat ID  for reference.  Unfortunately, our chat session disconnected. We noticed that your domain DNS settings are misconfigured at the moment, this is why it is not working properly.  You can correct them in the following way: 1) please go to https://ap.www.namecheap.com/domains/domaincontrolpanel/jbookoilin.info/advancedns 2) find the URL Redirect record you have and change its Host to @ (it is www at the moment); 3) delete the CNAME record you have for www (with parkingpage.namecheap.com. value).  It can take up to 30 minutes for the changes to be accepted globally and the domain to work correctly after this. If you wish we can also correct the settings for you.  Also if you wish to cancel registration of jbookoilin.info  and issue a refund to your Namecheap account, please get back to us as soon as possible and confirm that we can delete it.  If we may be of any further assistance, feel free to get back to us at any time. ------------------ Regards, Rafael R. Customer Support  Visit http://www.namecheap.com/status.aspx for up-to-date service status   Ticket Details Ticket ID: REO-408-25321 Department: Domains -- Technical Support Type: Issue Status: Awaiting Client Response Priority: High  Helpdesk: https://support.namecheap.com/index.php?

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